Please follow the steps in Ashenhold to claim your welcome package.
1.Once you've received your Gift Code, go back to the game and find Rewards Hall icon.
2. Click it Rewards Hall and go to Gift Code section.
3. Paste your code in the field.
4. Click ‘Exchange’.
5. You will receive a confirmation that the items have been redeemed.
6. Now go to your Mailbox to claim your rewards!